Charlotte E. Gerber
3558 Co Rt 21
Cameron, NY 14819
OBJECTIVE: Freelance Writer, Editor & Researcher
WORK HISTORY
10/06 to Present Teens Editor, LoveToKnow.com
Site editor of the Teens channel. Proofing and editing articles submitted by content writers. Edit and post answers for the Teen Team advice column. Answer questions from teen readers. Previously worked as an editor of the Safety and Garden channels, as well as a writer on many other channels.
10/03 To 4/04
Substitute Teacher, Canisteo Public Schools, Canisteo, New York
Substitute Teacher, Canisteo Public Schools, Canisteo, New YorkTaught students in grades K-12. Courses taught: English, Journalism, Computer Technology,Orchestra, Band, Social Studies, New York History, Health Sciences and Special Education.
11/00 - 7/04 Director, Addison Public Library, Addison, New York
Director, Addison Public Library, Addison, New YorkWrote weekly articles on the library for the Addison Post. Supervised 12 staff members. Prepared annual report and monthly reports, which include circulation and patron statistics, expenditures, income and library activities. Prepared deposit for treasurer on a monthly basis. Planned Summer Reading, Adult Reading, computer training and Story Hour programs. Actively sought state and federal grants to supplement financing of the library's programs. Library's LAN administrator and webmaster.
12/99 - 5/00Customer Service Representative, Alliance Data Systems, Westerville Ohio
Customer Service Representative, Alliance Data Systems, Westerville OhioAnswered questions on incoming phone line from customers regarding their credit cards. Accounts included Lerner New York, Victoria's Secret, Lane Bryant, Romans and Fashion Bug. Reviewed consumer credit bureaus to establish credit worthiness and performed maintenance on accounts accordingly. Responsible for making financial adjustments to accounts to resolve consumer disputes. Received Quest Award for contributions made to the company in June of 2000.
9/98 - 8/99Editor In Chief, Otterbein College Yearbook, Westerville, Ohio
Editor In Chief, Otterbein College Yearbook, Westerville, OhioSupervised 13 staff members. Worked with Walsworth publishing advisers to produce a 159 page yearbook. Wrote several two-page layouts and included my own photographs. Met established deadlines. Responsible for delegating writing and photography assignments. Copyeditor for assignments from student writers.
12/97-12/99Sr. Financial Services Advisor, First USA, Westerville Ohio
Sr. Financial Services Advisor, First USA, Westerville OhioProcessed credit card disputes using Visa and MasterCard regulations. Communicated effectively via phone and by correspondence with banks and consumers. Processed 80-100 cases per day. Managed database using AmiPro and FDR imaging systems. Received Senior Award in 1998. Member of the First Image Pilot team in 1998. Peer Mentor for two employees in 1998. Received the Customer Service Award of the Year in 1999. Member of the 1999 TAFS team focusing on Training and Career Development. Received Eagle Award for outstanding service each year employed.
EDUCATION
B.S. Community and Human Services, SUNY Empire State College, Saratoga Springs, NY.
December 2003
Major: Mental Health Services
AFFILIATIONS - Past Member of the New York Library Association (NYLA)- Youth Services Division. Member of the National Educators Association (NEA). Advisory Board member for the Literacy Volunteers of America in Steuben County 2001-2003.
